Lean Six Sigma Master Black Belt Certification Training Manual - CSSC [pdf] VS

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Lean Six Sigma Master Black Belt Certification Training Manual - CSSC

Six Sigma, or 6σ, is both a methodology for process improvement and a statistical concept that seeks to define the variation inherent in any process. The overarching premise of Six Sigma is that variation in a process leads to opportunities for error; opportunities for error then lead to risks for product defects. Product defects—whether in a tangible process or a service—lead to poor customer satisfaction. By working to reduce variation and opportunities for error, the Six Sigma method ultimately reduces process costs and increases customer satisfaction.

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