CBT Nuggets ITIL Foundation Level Tanning Videos

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CBT Nuggets ITIL Foundation Level Tanning Videos by Michael Shannon

 

mkv | English | 2.01 GiB

 

List:

 

1. Introduction to ITIL 2011 Foundations 00:19:36

 

Let's get our feet wet by first discovering the what, why and how of ITIL. In addition to exploring the various major topics, you will learn how to quickly register for the ITIL Foundations 2011 exam through EXIN.

 

2. ITIL in the Real World 00:30:11

 

This Nugget will look at some real-world examples of organizations that use ITIL today and why they are using ITIL. We also will get some fundamental terminology and concepts under our belt before we dive into the ITSM lifecycle.

 

3. The Service Lifecycle 00:32:58

 

ITIL at its core has defined stages during the life of an IT service. A service could be something like cloud services being offered by an ISP. ITIL approaches the practice of Service Management through a Service Lifecycle framework that is based on feedback from organizations all over the world. In this Nugget, we will compare Processes to Functions and then look at the RACI model. Finally, we will explore the lifecycle in a high-level overview.

 

4. Service Strategy (Part 1) 00:38:49

 

In the first phase of the lifecycle the tactical approach to providing services is formulated. How do IT/IS departments start "thinking" like a service provider? We'll explore the definitions of service and strategy, and the SLP of deliverables as well. We'll also learn the purpose, benefits and fundamentals of service strategy.

 

5. Service Strategy (Part 2) 00:39:41

 

Let's dive deeper into the Service Strategy Processes: Service Portfolio Management, Financial Management for IT Services and Business Relationship Management. These are the three of five areas that are required knowledge for the ITIL 2011 Foundations exam.

 

6. Service Design (Part 1) 00:20:04

 

In the first of three Nuggets on Service Design, you will learn terminology and processes including the "Dour P's" and the five main attributes of Service Design. We'll also explore the elements of the SDP (Service Design Package).

................and much more

 

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